FAQ

Technical support is provided 24x7.  During weekdays from 9:30 AM to 6:15 PM, technical support is provided by technicians here in America.  After hours (6:15 PM to 9:30 AM) and on weekends, technical support is provided by call centers located across the globe.

Please note that technical support is not provided on some plans because of their extreme value.  If you are in need of technical support on one of these plans, you may purchase a support ticket for $5.00 through your client center.

We provide technical support on our servers and their associated software.  We provide installation support only for scripts and software installed via Fantastico.  We do not support third-party software, scripts, or applications that you might install/upload on/in your account.

We obviously do not provide any support for your home computer, Microsoft Word at your office, etc.

Please note that our most basic, budget plans do not include any technical support.  However, support tickets for these plans can be purchased for $5.00 each in our Client Center.

Well, we thought about using English, but then we thought about our larger lingual obligation to preserve endangered languages.  So we chose to hire technicians who speak Ainu, a language spoken by some folks in Hokkaido, a northern island in Japan, and designated by UNESCO as critically endangered.  According to Wikipedia, there are only about 1,000 people left who still speak Ainu.

You didn't really expect to understand a support technician anyway, did you?  After all, technicians speak in their own weird technological jibber-jabber, so why not Ainu?

We're kidding . . .we're kidding.  All of our support technicians are native or near-native speakers of English.  All of our business hours support is provided here in the USA by American citizens or permanent legal residents who speak clear English.  All of our after-hours support is provided by global call centers in countries where English is a primary language.

We also emphasize to our technicians the importance of speaking in normal, everyday English instead of "geek speak."  If the answers to your questions are too techical, well, it might as well be Ainu.